Responsible Gambling at Crown Melbourne
Crown Melbourne is committed to providing a safe and enjoyable entertainment experience for all guests. We recognise that while most people gamble responsibly, some individuals may experience difficulties. Our responsible gambling program is designed to support informed decision-making and provide assistance when needed.
Our Commitment
Crown Melbourne operates under a Responsible Gambling Code of Conduct and works closely with the Victorian Responsible Gambling Foundation. We aim to minimise harm associated with gambling through a range of initiatives and support services available to all patrons.
Signs That Gambling May Be a Problem
It is important to recognise when gambling stops being enjoyable. Consider seeking help if you experience any of the following:
- Spending more money or time on gambling than you can afford
- Feeling anxious, stressed or irritable when not gambling
- Chasing losses by continuing to gamble after losing
- Borrowing money or selling possessions to fund gambling
- Neglecting work, study or family responsibilities
- Lying to family or friends about gambling habits
- Gambling to escape problems or relieve negative emotions
Responsible Gambling Tips
- Set a budget before you start and stick to it
- Set a time limit for your gambling session
- Never gamble with money you cannot afford to lose
- Take regular breaks during play
- Avoid gambling when upset, stressed or under the influence of alcohol
- Treat gambling as entertainment, not a source of income
- Balance gambling with other leisure activities
Support Services at Crown Melbourne
Crown Melbourne provides several on-site resources to support responsible gambling.
Responsible Gambling Centre
Our dedicated Responsible Gambling Centre is staffed by trained support advisors who are available to assist guests confidentially. The centre offers information, referrals and a welcoming space for anyone who needs assistance.
Self-Exclusion Program
Crown Melbourne offers a voluntary self-exclusion program for individuals who wish to restrict their access to gaming areas. This program allows participants to formally request a ban from the casino for a chosen period.
Get Your Bonus Now!Pre-Commitment and Limit Setting
Tools are available to help guests manage their gambling activity, including the ability to set personal limits on time and expenditure through the YourPlay system, the Victorian Government's pre-commitment scheme.
Where to Get Help
| Gambling Help Online | gamblinghelponline.org.au |
| Gambler's Help Line | 1800 858 858 (available 24/7) |
| Lifeline | 13 11 14 |
| Beyond Blue | 1300 22 4636 |
All services listed above are free and confidential. Support is available in multiple languages.
Gambling Should Always Be a Choice
Crown Melbourne encourages all guests to gamble responsibly and to view gambling as one of many entertainment options available at our venue. If gambling is no longer enjoyable, please reach out to any of the support services listed above or speak with a member of our Responsible Gambling team on-site.