Privacy Policy
Welcome to the official Melbourne Crown website. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our website. This may include:
- Your name, email address, and contact details when you submit enquiries or sign up for newsletters
- Booking and reservation details for our restaurants, hotel, spa, and entertainment venues
- Payment information when you make purchases or reservations through our website
- Your preferences and interests related to our services and offerings
- Any other information you choose to provide through forms or correspondence
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To process your reservations, bookings, and transactions
- To respond to your enquiries and provide customer support
- To send you promotional communications, where you have opted in to receive them
- To improve our website, services, and overall guest experience
- To comply with legal obligations and enforce our terms of service
- To detect and prevent fraud or other harmful activities
Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- With service providers who assist us in operating our website and delivering our services
- With our affiliated entities within the Crown group of companies
- When required by law, regulation, or legal process
- To protect the rights, property, or safety of our company, our guests, or others
We do not sell your personal information to third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings at any time.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Get Your Bonus Now!Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information held by us. If you wish to exercise any of these rights, please contact our privacy team using the details provided on our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this page periodically for the latest information on our privacy practices.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to reach out to our privacy team. We are committed to resolving any concerns you may have regarding the collection and use of your personal information.